FAQ

Changes or cancellations to your order can be accommodated before payment or shipping processes are initiated. If you find the need to make adjustments, please contact us as soon as possible, and we will be happy to assist you.

Upon receiving your order, we initiate the processing immediately. If all the items you’ve ordered are in stock, we aim to ship them within 4 business days. In the event of any delays or inventory shortages, we will promptly communicate with you, providing an estimated timeframe for when the items will be available and ready for shipping.

The minimum order requirement of 440 USD is primarily attributed to the costs associated with shipping from Palestine. It’s important to note that we operate not solely as an online shop but with a primary goal of providing support to all stakeholders involved – from our skilled providers to our loyal customers. This measure is designed to ensure cost efficiency, benefiting both our customers and the sustainability of our mission.

Once your shipment is dispatched, we will provide you with a tracking link that you can use to monitor the location of your parcel.

If you are unavailable to receive your parcel, your local courier service typically leaves a written notice detailing the missed delivery and providing instructions on how to arrange a pickup. If, after multiple attempts, the parcel is still undelivered, it will be returned to us. In such cases, we will contact you to discuss the re-delivery process.

We apologize for any inconvenience caused. If you’ve received a defective or incorrect item, please follow these steps to request an exchange:

• • • Report Damage Promptly: Kindly report any damaged or broken items within 3 days of receiving your order.
    • Return Window: You have 10 to 14 days from the date of receiving your order to return an item if it is damaged.
    • Return Eligibility: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Ensure you have the receipt or proof of purchase.
    • Contact Customer Service: Reach out to our Customer Service team at dambazaar@proterrasancta.org. Provide your order number, along with details and photos of the damaged item.We will promptly review your request and work with you to facilitate the exchange process.

• Cross Stitch, Tahrireh & Woven Textile, Upcycling: Dry clean these items.

• Jewelry: Preserve silver jewelry by wrapping it in a cloth and storing it in a dry place. Remove jewelry before washing hands to minimize contact with water and soap. For olivewood jewelry, hand clean with a cloth and avoid prolonged exposure to sunlight. While applying your perfumes and body sprays, avoid contact with your wooden jewelry.
• Olive Wood: Gently wash olivewood products by hand with warm water and soap, wipe them down with a soft cloth, and allow them to air dry naturally.
• Pottery: Hand Wash with dish soap and water, and let it dry naturally. Do not put your item in the dishwasher or use it in microwaves.
• Mother of Pearl: Wash it with cold water and dry it with paper/ hand towel.

Absolutely! We are delighted to offer customization for our handmade products. For more information and to discuss your specific preferences, please reach out to us at dambazaar@proterrasancta.org.

To maintain quality standards, we collaborate closely with our artisans and conduct rigorous checks on all products before their presentation at the Bazaar or shipment. Given the handmade nature of items, there may be slight variations, particularly in embroidery, ceramics, and felt items, compared to their feataured images on our website.

At Dar Al Majus Fair Trade Bazaar, we procure our products at fair prices from our producers and maintain minimal mark-ups in our pricing. While our ability to provide discounts is somewhat constrained, we are pleased to consider offering a modest discount on bulk purchases, especially for those looking to resell our artisans’ products in their local communities. Feel free to get in touch with us at dambazaar@proterrasancta.org for more detailed information.

Whether it’s textiles, ceramics, olivewood, mother of pearl, felt wool, or other materials, we are delighted to assist you in overseeing the local production of your desired products in large quantities in the heart of the Holy Land. This guarantees a fair trade and environmentally friendly production setting.

The items available at Dar Al Majus Fair Trade Bazaar are skillfully made by artisan groups with deep roots in the Bethlehem Area. Every acquisition contributes significantly to enhancing the income of various individuals, such as women, those with disabilities, and organizations dedicated to assisting disabled individuals involved in crafting our merchandise. This, in effect, contributes to the well-being of their families and supports diverse organizations committed to aiding those in need. Through the creation of sustainable work opportunities, our products also contribute to the overall welfare of the Bethlehem community.

Learn more about the artists and collaborating organizations with whom we have direct partnerships by visiting our suppliers page. You can also follow us on Instagram for regular updates and news.

Periodically, Dar Al Majus Fair Trade Bazaar extends discounts and promotions to benefit our valued customers. It’s important to note that these offers do not impact the fair compensation our artisans receive for their crafts. Our artisans are paid in full, ensuring the sustainability of their livelihoods.

You can make your purchases through our online store or by visiting our physical Bazaar.

Whether you have questions about our return, exchange, or damage policies, we’re here to help. Reach out to Dar Al Majus Fair Trade Bazaar by phone at 02-274 9161 during our operating hours, which are from 9:00 am to 4:30 pm Palestine time, Monday to Friday. Alternatively, you can drop us an email at dambazaar@proterrasancta.org.